Senior Customer Experience Manager- OTT (m/f/d)

SENIOR CUSTOMER EXPERIENCE MANAGER – OTT (m/f/d)

OVERVIEW:

Sportradar’s OTT unit has more than 15 years’ experience as a streaming platform provider. The OTT Customer Experience team is the link between our clients and our product team and is in constant exchange with the client.

As a Customer Experience Manager you will take over your own clients and maintain our customer relationships. You will help to use our CMS in the best way and to increase traffic on the platforms. The ideal candidate has a high interest in the digital world, sports and great communication skills.

THE CHALLENGE:

• Own the client relationship and acts as first point of contact for client related matters and their long term success
• Proactively lead every aspect of the post-sales relationship, onboarding, training, demos, business reviews and regular check-ins, ongoing support and renewal
• Demonstrate product knowledge that allows you to help our clients by using the platform most effective
• Maintain a deep understanding of client relevant KPIs and how to achieve them, sharing recommendations and insights using internal as well as external tools and sources
• Develop and implement new innovative marketing operations with and for our clients to show growth on the platform
• Conducting webinars & managing content for our documentation and mailings
• Work closely with the product

YOUR PROFILE:

• 3+ years of experience working in a customer relationship/success or account management role
• Proven ability to build and maintain strategic relationships within companies driving joint success for clients
• Strong customer-centric growth mindset
• Technology savvy & high interest in the digital world and sports
• Highly independent and self-driven personality
• Excellent English proficiency in written & verbally, additional language skills are of advantage

OUR OFFER:

• Potential to grow into the Team Lead within several months
• Work with famous clients from the sports industry (e.g. NHL, ITF, Onefootball etc.)
• Be part of a highly motivated, innovative and dynamic team with people from more than 20 nationalities in our office
• Work for one of the fastest growing digital sports companies in the world at the intersection of sports, media and video
• Exciting job field with the opportunity for personal development
• Home office and flexible working hours
• Team activities, darts and table tennis
• Tickets for sport events